What to Do If Your Package is Lost

Lost Package Procedure

If your tracking information hasn't updated for an extended period or indicates a potential loss, follow these steps.

Investigating a Lost Package

First, double-check the tracking status and delivery address. Then, contact our customer support team to initiate an investigation with the carrier.

• Verify the shipping address provided in your order confirmation.

• Allow a few extra days beyond the estimated delivery date.

• Contact us promptly to report the potential loss for investigation.

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